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L1Justice

  •  Forum index
  • Technical Support
  • Can't access the server.

  • choihome
    choihome
    Posts: 2
    Member since:
    July 13, 2019, 11:34 p.m.
    Can't access the server.

    I just installed and executed jlauncher and got error 'Can't access the server'

    Is there anybody knows how to fix it?

     

    Thanks.

     

    July 14, 2019, 1:23 a.m.
  • Charles
    Charles
    Posts: 635
    Member since:
    Sept. 7, 2017, 4:16 a.m.
    Re: Can't access the server.

    "Can't access the server" is not a real error. What issue / error are you really having? Please be descriptive.

    GM Charles - Global Admin & Developer - Server / Website

    July 14, 2019, 3:16 a.m.
     Last edited by: Charles on July 14, 2019, 3:16 a.m., edited 1 time in total.
  • choihome
    choihome
    Posts: 2
    Member since:
    July 13, 2019, 11:34 p.m.
    Re: Can't access the server.

    Can't connect to server, please check your network settings and try again

    July 14, 2019, 4:47 a.m.
  • Charles
    Charles
    Posts: 635
    Member since:
    Sept. 7, 2017, 4:16 a.m.
    Re: Can't access the server.

    That is your launcher being unable to connect to my update server. I would suggest making sure you have the folder excluded in your AV. Otherwise, its being blocked by your network somewhere.

    GM Charles - Global Admin & Developer - Server / Website

    July 14, 2019, 3:13 p.m.
  • morthallion
    morthallion
    Posts: 79
    Member since:
    June 3, 2019, 12:28 a.m.
    Re: Can't access the server.

    I get the same error, so please post up if you figure it out.  I have real time protection turned off in Windows Defender and I still get the error.  There are no blocked files or programs listed in Defender.  I don't have the foggiest idea how/why my network would be blocking something.

    July 21, 2019, 5:01 p.m.
     Last edited by: morthallion on July 21, 2019, 5:02 p.m., edited 1 time in total.
  • Charles
    Charles
    Posts: 635
    Member since:
    Sept. 7, 2017, 4:16 a.m.
    Re: Can't access the server.

    It's very likely you have another software on your system blocking the traffic. There is nothing on our end blocking it. We have many users online at this moment. Try to find if you have any type of ATP software (Advanced Threat) that monitors traffic, firewall, ect. Also, exclude the entire folder in Defender. You won't always see everything. Just exclude it.

    GM Charles - Global Admin & Developer - Server / Website

    July 21, 2019, 6:15 p.m.
  • morthallion
    morthallion
    Posts: 79
    Member since:
    June 3, 2019, 12:28 a.m.
    Re: Can't access the server.

    Excluding the folder from Defender and restarting was the solution for me.  Thanks.

    July 22, 2019, 4:25 p.m.
  • kaytar
    kaytar
    Posts: 3
    Member since:
    Nov. 2, 2019, 5:36 a.m.
    Re: Can't access the server.

    I have a similar issue.

    I get a message saying the connection infomation is incorrect.

    Nov. 2, 2019, 11:25 p.m.
  • Charles
    Charles
    Posts: 635
    Member since:
    Sept. 7, 2017, 4:16 a.m.
    Re: Can't access the server.

    Kaytar, 

    Exclude the file, restart your pc... problem solved. 

    GM Charles - Global Admin & Developer - Server / Website

    Nov. 3, 2019, 12:16 a.m.
  • kaytar
    kaytar
    Posts: 3
    Member since:
    Nov. 2, 2019, 5:36 a.m.
    Re: Can't access the server.

    I have excluded the folder, but not the shortcut on my desktop. 
    If that doesn't fix it I will try and reinstall the whole setup and reply back with the outcome.

     

    Thank you for the reply.

    Nov. 3, 2019, 8:19 a.m.
  • kaytar
    kaytar
    Posts: 3
    Member since:
    Nov. 2, 2019, 5:36 a.m.
    Re: Can't access the server.

    Deleted everything and started from scratch.

    Works now just fine.

    Nov. 4, 2019, 4:27 a.m.
  • sewookw5771
    sewookw5771
    Posts: 5
    Member since:
    July 21, 2019, 3:13 p.m.
    Can't access the server.

    from few days ago i got this msg  ==> Can't access the server.

    i cant log in anymore.

    Oct. 16, 2020, 6:14 p.m.

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